The year 2014 was marked by the launch of a new brand called PlayFrank into the online gambling market. The operator immediately made a loud statement about itself, focusing on providing customers with the most personalized and attentive service. It is safe to say that it is successfully solving this problem, because the customer base of this online casino is constantly growing, thanks to its fairness, excellent reputation and high-quality services.
After 10 years since PlayFrank started, the number 1 goal of this online casino is still customer satisfaction. To do this, it is constantly improving the quality of its services, attracting the partnership of top developers, expanding the range of payment methods, launching new promotions, etc. The operator is also constantly improving the design and interface of its website, making it as convenient as possible for players. By the way, this also applies to the mobile version of the portal, available for smartphones with different operating systems. We will tell you more about it later.
Some Facts About PlayFrank
| Wager requirement | 35x |
| Support team | Live chat, email |
| Loyalty-/VIP-program | Yes |
| Licenses | UK Gambling Commission and the Malta Gaming Authority |
| Services | Casino games, live casino games, poker |
| Number of games | 1,000+ |
| Software providers | Evolution Gaming, iSoftBet, NetEnt, Microgaming, BetSoft, Play’n GO, Playson, Quickspin, etc. |
| Payment systems | Visa, PayPal, MasterCard, Neteller, Skrill, Trustly, PaysafeCard |
| Minimum deposit | 20£ |
| Withdrawal time | Up to 48 hours |
Welcome Offer
All new PlayFrank customers have an opportunity to grab the Welcome Bonus and double the size of their debut deposit. The qualifying conditions for participation in the promotion are listed in the table below.
It is worth noting that unlike many competitors PlayFrank includes in the Welcome Bonus not only the opportunity to get money, but also provides its new customers with 50 free spins. They can be used to play the famous classic Starburst slot from one of the leading developers NetEnt. Keep in mind that the free spins must be used within seven days of receiving them, otherwise they will become unavailable. Also, remember that the bonus must be wagered 40 times so that you can withdraw the winnings received with its help.
| Maximum bonus amount | £100 |
| Minimum deposit | £20 |
| Free spins | 50 (Game: Starburst) |
| Wagering conditions | 40x |
Categories of Games
The PlayFrank site’s collection currently features over 1,000 online slots, table games, live dealer games and other titles. Despite the fact that this operator can be called a NetEnt casino (this is a guarantee of the quality of the amusements it offers), it also offers its customers round-the-clock access to games from many other top developers:
- Play’n GO;
- Evolution Gaming;
- iSoftBet;
- Quickspin;
- Microgaming;
- BetSoft;
- Playson, etc.
If you’re a newcomer, don’t worry — you won’t get lost in the fantastic variety of games from the PlayFrank collection. This online casino offers the opportunity to use convenient filters to sort titles by name or developer. Gamblers can also use the search bar.
User Interface
We are sure that you will enjoy using the services of PlayFrank, because this online casino has a very user-friendly website. It is easy to navigate, thanks to the clear arrangement of sections and links. Say, the buttons to go to the categories of games, promotions and daily tasks are presented in the left menu. To access even more content, click on the hamburger menu. Finally, the bottom of the site features a large assortment of buttons to jump to informational sections, from game guides to an FAQ page.
At the top of the site you will see a menu with game categories: classic slots, video slots, live casino, etc. Thus, even if you are a newbie who learned yesterday what an online casino is, you will not get lost on the PlayFrank site.
Mobile Options
Modern online casinos are obliged to provide customers with the ability to use their services via smartphones, otherwise they have no future. Despite the fact that PlayFrank does not have an app for Android/iOS gadgets, its players can enjoy any games and promotions using the mobile version of the site. It is perfectly optimized for different screen sizes and is suitable for gadgets with different operating systems.
To play at PlayFrank mobile casino, you can use the same login and password as on the desktop site. You will have access to a full collection of games, support and other services of this gambling operator.
Methods for Money Transactions
It is important for every online casino customer to know that they will be able to transfer funds comfortably and safely. PlayFrank understands this well, so it provides players with access to a large selection of credit cards, bank transfers, e-wallets, etc. Among the available payment options are:
- Visa;
- PayPal;
- MasterCard;
- Neteller;
- Skrill;
- Trustly;
- PaysafeCard.
According to the traditions of the online gambling industry PlayFrank casino makes deposits almost instantly. As for the withdrawal of winnings, the terms vary when using different payment methods. Say, choosing Neteller, you can get the money within a few hours. And, on the contrary, when using bank transfers you will have to wait for funds for a couple of working days.
Support & Contacts
PlayFrank has a professional support team available via email (support@playfrank.com) and Live Chat. The first option is suitable for dealing with situations that do not require a quick solution. Chat is better to use if your issue does not require urgency. We believe that these options of communication with consultants are quite enough, although we know that some customers of the online casino would like it to add the option to contact them by phone.
When testing the quality of the operator’s customer service, we were happy to find out that its staff are polite professionals. By the way, if you don’t speak English, you can get help in Finnish, Norwegian and Swedish.
Licensing and Safety Measures
PlayFrank is a fair online casino with a good reputation that strives to operate according to international gambling industry standards. Its site has licenses from two reputable regulators — the UK Gambling Commission and the Malta Gaming Authority. Thus, its activities are legal, and controlled by the regulators who issued it licenses.
In the status of a modern online casino PlayFrank applies serious measures to ensure the protection of its customers’ data. They are encrypted by special technologies, which are also used in banking institutions. Regarding payment methods it should be added that each of them is a proven way to transfer funds, so hackers and fraudsters have no chance to get access to your money.
It should also be noted that PlayFrank offers its customers only fair iGaming content. The games use a random number generator (RNG) to determine the results. This is a guarantee that the outcomes of the rounds are not predetermined and the chances of winning and losing are fair. So, you don’t have to fear being cheated. Choose a game (including one with a chance to win the jackpot) and start playing!
Advantages and Disadvantages
Advantages:
- Active UKGC and MGA licenses;
- Excellent reputation;
- A wide range of promotions for new and regular customers;
- Pleasant design and user-friendly interface of the site;
- Impressive collection of games, including more than 50 real dealer titles;
- Multi-lingual support service.
Disadvantages:
- Site services are not available in some countries;
- Withdrawal of winnings takes a long time.
Our Conclusion
You will surely enjoy playing at PlayFrank online casino, because the history of this site reminds us that there is always room for luck in our lives. Once a man who considered himself a loser, took all the money he had and went to the casino. He managed to win at MegaFortune, after which he decided to create his own online casino. He named it PlayFrank.